[NetBehaviour] anyone else out there with Ultrahosting?

[helen varley jamieson]

hi,

is there anyone else on this list who has sites hosted at the canadian
company ultrahosting? i have my sites there because way back in 2002 i
signed up for a rhizome fundraiser, where they partnered with a company
called broadspire to provide web hosting for artists & rhizome got a
small cut from every customer. over the years broadspire got bought out
or merged a couple of times & at some point turning into ultrahosting.

since last wednesday my sites have vanished from the web - i can still
see the files via ftp, & email is working, but my sites are offline & i
can't access the plesk control panel or mysql. i raised a support ticket
& got the automated reply, but nothing further. in the past they have
been pretty good at responding within a few hours - now it's almost a week.

i called the company a couple of times on friday & sat on hold for ages
then left a message. no-one has called back. i've hunted on their
website for other contact details & emailed sales & careers, but no
response. the website has no notice of any major problem. i followed
links to their twitter & fb accounts & found these defunct. the blog on
their website isn't working & some of the contact forms fail. it's all a
bit mysterious & suspicious!

so, while i set about finding a new hosting company (any
recommendations?) i just wondered if anyone else on this list is also
with ultrahosting & perhaps having similar problems?

h : /

-- 

helen varley jamieson

helen at creative-catalyst.com <mailto:helen at creative-catalyst.com>
http://www.creative-catalyst.com
http://www.upstage.org.nz

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