[NetBehaviour] anyone else out there with Ultrahosting?

helen varley jamieson helen at creative-catalyst.com
Thu Aug 16 22:20:18 CEST 2018


you're probably right, edward - the landscape is changing. luckily there
are still some companies like earthlight.co.nz who are happy to cater
for us little folk :)


On 16.08.2018 19:02, Edward Picot via NetBehaviour wrote:
> Helen,
>
> I think there's a lot of this going on. I used to be with a (UK-based)
> web host called Blackfoot, which got taken over a couple of years ago
> by another one called Krystal. Krystal are fine, offer a good level of
> service, answer your queries promptly, etc.; but earlier this year
> they sent round an email saying they were going to have to put up
> their charges, because times are getting tough, and they find
> themselves increasingly isolated in a marketplace where most of the
> small punters, people who want to run 'personal' websites or
> small-business websites, are now going to drag-and-drop website
> builders like GoDaddy or Wix - that's assuming they can be bothered
> with a website at all, because these days a lot of small operators are
> just happy with a social media presence.
>
> Edward
>
> On 15/08/18 16:37, helen varley jamieson wrote:
>>
>> that's what i thought, there must be a few other old hands like me
>> out there who still used this hosting service.
>>
>> anyway, the mystery has been solved - i just recieved this email:
>>
>>> Hello,
>>>
>>> We have send the following notification to all the clients last month.
>>>
>>>
>>> Notification from: CBTS
>>>
>>> July 10, 2018
>>>
>>> First, we’d like to thank you for your business through Ultrahosting.com.
>>>
>>> However, I regret to notify you that Ultrahosting.com will terminate service at 5PM on the 31st of July 2018. Please allow this letter to serve as a notice of termination of services.
>>> On October 2, 2017 CBTS acquired OnX Enterprise Solutions, the owner and operator of Ultrahosting.com. After a review of the combined services, we have determined that the Ultrahosting.com service is not core to our ongoing business model.
>>>
>>>
>>> Sincerely,
>>> Ultrahosting Support 
>>
>> i never recieved any notification email, & it's very unprofessional
>> to send only a single email, 3 weeks before termination, & nothing
>> else - no announcement on the ultrahosting website or message on
>> their phones or anything ...
>>
>> i've started organising another web host (going back to my home town
>> in nz to a little company that is friendly & cheap - thanks for the
>> other suggestions sent) & on the bright side i will use it as an
>> opportunity to do some digital de-cluttering.
>>
>> h : )
>>
>>
>> On 15.08.2018 11:20, ruth catlow wrote:
>>> Ugh!
>>> Fraid not Helen.
>>> I wonder if the Rhizome people know anything about it. If it's
>>> effected you it has probably hit a number of people in our field.
>>> Good luck!
>>>
>>> On 14/08/18 12:35, Thomas Asmuth via NetBehaviour wrote:
>>>> Ouch! That sounds bad; you must be frustrated. I hope it works out.
>>>> I favorably recommend Blue Host. 
>>>>
>>>> On Tue, Aug 14, 2018 at 4:38 AM, helen varley jamieson
>>>> <helen at creative-catalyst.com <mailto:helen at creative-catalyst.com>>
>>>> wrote:
>>>>
>>>>     hi,
>>>>
>>>>     is there anyone else on this list who has sites hosted at the
>>>>     canadian company ultrahosting? i have my sites there because
>>>>     way back in 2002 i signed up for a rhizome fundraiser, where
>>>>     they partnered with a company called broadspire to provide web
>>>>     hosting for artists & rhizome got a small cut from every
>>>>     customer. over the years broadspire got bought out or merged a
>>>>     couple of times & at some point turning into ultrahosting.
>>>>
>>>>     since last wednesday my sites have vanished from the web - i
>>>>     can still see the files via ftp, & email is working, but my
>>>>     sites are offline & i can't access the plesk control panel or
>>>>     mysql. i raised a support ticket & got the automated reply, but
>>>>     nothing further. in the past they have been pretty good at
>>>>     responding within a few hours - now it's almost a week.
>>>>
>>>>     i called the company a couple of times on friday & sat on hold
>>>>     for ages then left a message. no-one has called back. i've
>>>>     hunted on their website for other contact details & emailed
>>>>     sales & careers, but no response. the website has no notice of
>>>>     any major problem. i followed links to their twitter & fb
>>>>     accounts & found these defunct. the blog on their website isn't
>>>>     working & some of the contact forms fail. it's all a bit
>>>>     mysterious & suspicious!
>>>>
>>>>     so, while i set about finding a new hosting company (any
>>>>     recommendations?) i just wondered if anyone else on this list
>>>>     is also with ultrahosting & perhaps having similar problems?
>>>>
>>>>     h : /
>>>>
>>>>     -- 
>>>>
>>>>     helen varley jamieson
>>>>
>>>>     helen at creative-catalyst.com <mailto:helen at creative-catalyst.com>
>>>>     http://www.creative-catalyst.com <http://www.creative-catalyst.com>
>>>>     http://www.upstage.org.nz
>>>>
>>>>
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>>>>
>>>>
>>>>
>>>>
>>>> -- 
>>>> *Thomas Asmuth*
>>>> Associate Professor, Digital/New Media
>>>> Director, Bachelor of Fine Arts Program
>>>>
>>>> 11000 University Parkway
>>>> Bldg. 82 / Rm. 267
>>>> Pensacola FL 32514
>>>>
>>>> email:
>>>> tasmuth at uwf.edu <mailto:tasmuth at uwf.edu>
>>>>
>>>>
>>>>
>>>>
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>>>
>>>
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>>
>> -- 
>>
>> helen varley jamieson
>>
>> helen at creative-catalyst.com <mailto:helen at creative-catalyst.com>
>> http://www.creative-catalyst.com
>> http://www.upstage.org.nz
>>
>>
>>
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-- 

helen varley jamieson

helen at creative-catalyst.com <mailto:helen at creative-catalyst.com>
http://www.creative-catalyst.com
http://www.upstage.org.nz

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