Fraid not Helen.
I wonder if the Rhizome people know anything about it. If it's effected you it has probably hit a number of people in our field.
Good luck!
On 14/08/18 12:35, Thomas Asmuth via NetBehaviour wrote:
Ouch! That sounds bad; you must be frustrated. I hope it works out. I favorably recommend Blue Host.
On Tue, Aug 14, 2018 at 4:38 AM, helen varley jamieson <helen@creative-catalyst.com> wrote:
hi,
is there anyone else on this list who has sites hosted at the canadian company ultrahosting? i have my sites there because way back in 2002 i signed up for a rhizome fundraiser, where they partnered with a company called broadspire to provide web hosting for artists & rhizome got a small cut from every customer. over the years broadspire got bought out or merged a couple of times & at some point turning into ultrahosting.
since last wednesday my sites have vanished from the web - i can still see the files via ftp, & email is working, but my sites are offline & i can't access the plesk control panel or mysql. i raised a support ticket & got the automated reply, but nothing further. in the past they have been pretty good at responding within a few hours - now it's almost a week.
i called the company a couple of times on friday & sat on hold for ages then left a message. no-one has called back. i've hunted on their website for other contact details & emailed sales & careers, but no response. the website has no notice of any major problem. i followed links to their twitter & fb accounts & found these defunct. the blog on their website isn't working & some of the contact forms fail. it's all a bit mysterious & suspicious!
so, while i set about finding a new hosting company (any recommendations?) i just wondered if anyone else on this list is also with ultrahosting & perhaps having similar problems?
h : /
--
helen varley jamieson
helen@creative-catalyst.com
http://www.creative-catalyst.com
http://www.upstage.org.nz
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Thomas Asmuth
Associate Professor, Digital/New Media
Director, Bachelor of Fine Arts Program
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