you're probably right, edward - the landscape is changing. luckily there are still some companies like earthlight.co.nz who are happy to cater for us little folk :)


On 16.08.2018 19:02, Edward Picot via NetBehaviour wrote:
Helen,

I think there's a lot of this going on. I used to be with a (UK-based) web host called Blackfoot, which got taken over a couple of years ago by another one called Krystal. Krystal are fine, offer a good level of service, answer your queries promptly, etc.; but earlier this year they sent round an email saying they were going to have to put up their charges, because times are getting tough, and they find themselves increasingly isolated in a marketplace where most of the small punters, people who want to run 'personal' websites or small-business websites, are now going to drag-and-drop website builders like GoDaddy or Wix - that's assuming they can be bothered with a website at all, because these days a lot of small operators are just happy with a social media presence.

Edward

On 15/08/18 16:37, helen varley jamieson wrote:

that's what i thought, there must be a few other old hands like me out there who still used this hosting service.

anyway, the mystery has been solved - i just recieved this email:

Hello,

We have send the following notification to all the clients last month.


Notification from: CBTS

July 10, 2018

First, we’d like to thank you for your business through Ultrahosting.com.

However, I regret to notify you that Ultrahosting.com will terminate service at 5PM on the 31st of July 2018. Please allow this letter to serve as a notice of termination of services.
On October 2, 2017 CBTS acquired OnX Enterprise Solutions, the owner and operator of Ultrahosting.com. After a review of the combined services, we have determined that the Ultrahosting.com service is not core to our ongoing business model.


Sincerely,
Ultrahosting Support 

i never recieved any notification email, & it's very unprofessional to send only a single email, 3 weeks before termination, & nothing else - no announcement on the ultrahosting website or message on their phones or anything ...

i've started organising another web host (going back to my home town in nz to a little company that is friendly & cheap - thanks for the other suggestions sent) & on the bright side i will use it as an opportunity to do some digital de-cluttering.

h : )


On 15.08.2018 11:20, ruth catlow wrote:
Ugh!
Fraid not Helen.
I wonder if the Rhizome people know anything about it. If it's effected you it has probably hit a number of people in our field.
Good luck!

On 14/08/18 12:35, Thomas Asmuth via NetBehaviour wrote:
Ouch! That sounds bad; you must be frustrated. I hope it works out. I favorably recommend Blue Host. 

On Tue, Aug 14, 2018 at 4:38 AM, helen varley jamieson <helen@creative-catalyst.com> wrote:

hi,

is there anyone else on this list who has sites hosted at the canadian company ultrahosting? i have my sites there because way back in 2002 i signed up for a rhizome fundraiser, where they partnered with a company called broadspire to provide web hosting for artists & rhizome got a small cut from every customer. over the years broadspire got bought out or merged a couple of times & at some point turning into ultrahosting.

since last wednesday my sites have vanished from the web - i can still see the files via ftp, & email is working, but my sites are offline & i can't access the plesk control panel or mysql. i raised a support ticket & got the automated reply, but nothing further. in the past they have been pretty good at responding within a few hours - now it's almost a week.

i called the company a couple of times on friday & sat on hold for ages then left a message. no-one has called back. i've hunted on their website for other contact details & emailed sales & careers, but no response. the website has no notice of any major problem. i followed links to their twitter & fb accounts & found these defunct. the blog on their website isn't working & some of the contact forms fail. it's all a bit mysterious & suspicious!

so, while i set about finding a new hosting company (any recommendations?) i just wondered if anyone else on this list is also with ultrahosting & perhaps having similar problems?

h : /


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